Free Professional Support

If you feel that you are struggling, get in touch with the qualified counselors and psychotherapists at our independent support service, CiC.

Their Global Stress and Trauma Support hotline is available 24 hours a day, 365 days a year. This line and their email inbox are manned by qualified clinicians, offering free, unlimited and confidential access to advice on a range of topics and, where appropriate, referral to counselling. If referred for counselling you will be matched with a licensed clinician local to you, and in your preferred language.

Support for work-related issues with CiC is free and available for every Reuters Editorial employee, contractor, and family members they live with. It is also available to Reuters alumni.

To reach out for an initial chat, use one of the following:

Email: reuterssupport@cic-eap.co.uk
International freephone: +800 0587 2991 (limited to certain countries)
UK phone: +44 207 938 0936

CiC also works closely with the Reuters Peer Support Network.

Find more information about CiC support on Atrium, including information in other languages, and additional contact numbers.

EMPLOYEE ASSISTANCE PROGRAM (EAP)

Thomson Reuters’ EAP, from TELUS Health, offers short-term confidential support to all Thomson Reuters staff to help solve mental, physical, financial and social wellbeing needs. Contact EAP using the local contact information listed on Atrium or login to the TELUS Health website for on-demand resources.

Local expert guidance and caring advisors who help you find the right support
Short‑term, solution‑focused counseling and consulting services
Support in your local language
Immediate crisis help from a counselor whenever you need it

What’s new for 2026:

Immediate support: Talk directly with a master’s‑level clinician as soon as you call — no separate triage or long intake.
Faster referrals: Get connected to local counseling or community resources typically within 3–5 days, supported by an expanded global provider network.
More support sessions: Access up to 8 sessions per issue (an increase from 5).
More digital tools: Explore enhanced self‑guided programs, mindfulness resources, life coaching, and wellbeing content available in 60+ languages.
TELUS Health One: Use interactive modules, exercises, meditations, videos, and articles anytime on desktop or mobile.